Apps and how-to guides

1. Click Download for Mac above and open the downloaded .dmg file.
2. Drag Fuego into the Applications folder, then eject the disk image.
3. Open it from Applications. The first time, macOS may say it can't check the app for malicious software, because it isn't from the App Store. Click Done, then go to System Settings → Privacy & Security, scroll down and click Open Anyway next to "Fuego" (on older macOS: right-click the app → Open → Open). You only do this once.
4. Updates: the app tells you when a new version is available (a gold bar at the top). Download it from this page (fuego.urbanmedia.io/downloads) and drag it into Applications again; your templates and settings are kept.

1. Open the app and go to Settings (bottom left). The server address should be https://fuego.urbanmedia.io. Click Test connection to check.
2. Sign in with your staff username and password. The bottom-left status turns green with your name.
3. Admins add and manage accounts under Settings → Staff access.

1. In Members, click + Add member and enter their name (email and phone are optional).
2. Click the photo box on their page to add a headshot (JPG or PNG, face clearly visible). It isn't printed on the card; security sees it when the card is scanned.
3. Member numbers are given automatically from 0001. Admins can choose a number when adding a member, for example 0000 for the owner.

1. On the member's page, click Issue card, check the Valid until date (12 months by default), and click Issue & open in Card Studio. Their name, number, dates and a unique QR code are filled into the VIP template.
2. Check both sides in Card Studio, then click Print → Print….
3. In the print dialog choose the Zebra ZC300, the CR80 / card paper size, Scale 100%, and two-sided printing.
4. If the back prints upside down, tick Turn the back upside down in the Card Studio print window next time.
5. Lost the printed card, or it jammed? Use Print again on the member's page. It reprints the same card and QR code.

• VIPs and Members (normal clients) have their own tabs in the Mac app, their own card design and their own loyalty points per visit.
• Member cards are paid for at the venue (200 SCR by default; admins change the price in Settings → Cards, prices & loyalty). When issuing the card, enter the amount and how it was paid. Every payment is recorded.
• Each visit scanned at the door adds loyalty points (VIPs 10, Members 5 by default). Admins can add or take off points on the member's page, for example when a reward is redeemed. Loyalty levels and rewards will follow.
• Admins can move someone between VIPs and Members in their details. Issue them a new card for the new grade.

• Reservations shows each day's bookings: Needs confirming, Expected, Here now and Done.
• + New booking (or Book a table on a member's page): choose the member, date, time, number of guests, table, and pre-order bottles and mixes from the drinks menu.
• Use Arrived when the group arrives, then Completed. No-show and Cancel free the table.
• Floor plan shows every table for the day: free, booked or arrived, with the name, guests and pre-order. The interactive layout comes in the next update.
• Admins set up the Drinks menu and Tables in Settings. Each table has a QR code to print and place on it. Members will scan it with the member app to let the team know they've arrived.

• Add each member's date of birth in Members (when adding them, or in their details). It is printed on the card as BORN.
• The Mac app shows a notification for every VIP birthday on the day, plus one summary each day of the birthdays coming up that week. Allow notifications the first time macOS asks (or in System Settings → Notifications → Fuego).
• The 🎂 badge on Members shows today's birthdays, and Birthdays this week in Members lists who's coming up. Click a notification to jump there.
• When a member is scanned at the door on their birthday, Fuego shows Birthday today so the team can greet them.

• Renew issues a new card with a new QR code and expiry date. The old card stops working straight away, and shows as "Replaced" if scanned.
• Cancel card (for example if it's lost) makes it show as cancelled at the door.
• Suspend a member (in their details) to stop all their cards working without deleting their history.
• The Expire in 30 days filter in Members shows who is due for renewal.

The Fuego scanner is a web app, so there's no App Store download. Install it once per phone:

iPhone (Safari):

1. Open fuego.urbanmedia.io/scan in Safari and sign in.
2. Tap the Share button (square with an arrow) → Add to Home Screen → Add.
3. Open Fuego from the home screen and sign in again. The home-screen app keeps its own sign-in, separate from Safari.
4. The first time you tap Scan a card, allow camera access.

Android (Chrome):

1. Open fuego.urbanmedia.io/scan in Chrome and sign in.
2. Tap ⋮ → Install app (or Add to Home screen) → Install.
3. Open Fuego from the home screen and allow camera access when asked.

1. Open Fuego, tap Scan a card and point the camera at the QR code on the back of the card.
2. ADMIT (green): valid card. Compare the photo with the person, then let them in. The entry is logged automatically.
3. DO NOT ADMIT (red): expired, replaced, cancelled or suspended, or not a Fuego card. The reason is shown and the attempt is logged.
4. Scanning the same card again within 5 minutes shows "Already checked in" and isn't counted twice.
5. If the QR code won't scan, type the code printed under it, or ask the member for ID and check them in Members.

Today's admitted and denied counts and the entry list are at the top of the scanner. Each member's visits also appear on their page in the Mac app.

• The VIP card is a template in Card Studio (Templates). Edit it, then Save template under the same name to change every future card.
• Back up templates with Templates → Export. That gives you a .cardtemplate file you can import on another Mac.
• Members, cards, photos and entries live on the server and are backed up every night, with 30 days kept.